There are three common concerns that online shoppers have:
1) Is it safe to order here, is my information secure?
Yes, our online shopping cart provided by Volusion Inc. is very secure. The easiest way to know is when you are actually in the shopping cart checkout process you can look at the URL address bar at the top of your screen and you will see the address begins with HTTPS:// -The letter S represents and confirms security. For those more advanced, you can view the encryption verification certificate by clicking on the security certificate icon. Lastly, not only is your information encrypted, we do not see your full credit card number, only the last four digits of your card will appear/be viewable by our staff, for example: xxxx xxxx xxxx 1234.
2) Is this company legitimate, are they real?
Yes, of course. AromatherapyWebsite.com is a Saidel Website that is managed by its owners and has been operating online for 8 years now. Although it is much more convenient for customers to order online, if you wish to speak with us you may call us toll free @ 1-877-781-1112. We are headquartered in Renton, Washington, and all aspects of your entire transaction from beginning to end is all done here by us, there is no outsourcing, no calling centers, no third parties, etc..
3) How long will it really take to get my order?
We really do what we advertise! On average, orders ship out within 1 business day. We list “1-2 business days” on the website because sometimes, like Monday’s after a busy weekend, orders will ship out on the second business day. We ship all orders with Priority Mail which has a transit time of only 2-3 days within the continental USA. In the rare instance when there is a backorder on a particular item we will notify you by email and give you an update as well as the option to cancel. In these rare cases of backorders they are usually just an extra day or two. Lastly, when your order ships out you will receive an automated email confirming shipment of your order that will include a tracking number.
AromatherapyWebsite.com is your online source for pure Aromatherapy Essential Oils & More.
