Telephone Ordering:   for efficiency, we prefer that you place your order online using our secure system. We can take telephone orders, but we will be using the exact same secure ordering system when we type your order into the system for you. You can also order by fax if you wish. If you wish to order by fax or email you can send your order in, then telephone us with your credit card number if you prefer. Standard email is not secure, so we do not recommend sending your credit card information via email. Customers may also place their orders by regular mail. Money orders are preferred over checks because we have to wait for personal checks to 'clear' which can take up to 10 days, whereas with a money order payment we will process the order immediately. Toll Free: 1-877-781-1112. Fax: (425) 988-0297. Email:  AromatherapyInfo@aol.com Mailing Address:  Saidel Websites, 18724 109th LN SE, Renton, WA 98055.   Order by Mail or Fax:  if you do not wish to order online, the easiest way to order by fax or mail is to place the items you want into your online shopping cart, then print out the contents of the shopping cart, then you can mail or fax the order to us with your payment method.     Safe and Secure Online Ordering: Ordering with us online is safe and secure. Our website is securely hosted and orders are processed via the LinkPoint secure payment gateway. Your name, address, and credit card information is encrypted and safe. Our other merchant (card processing) services are provided by First Data - Cardservice International, among the largest and best merchant banks today. Our online shopping cart provided by Volusion Inc. is very secure. You can view the encryption verification certificate by clicking on the blue security certificate icon that you see on the navigation bar on the left hand side of every page. Also, not only is your information encrypted, we do not see your full credit card number, only the last four digits of your card will appear/be viewable by our staff, for example:  xxxx xxxx xxxx 1234. Nobody, no employees, not even the company owner can see your full credit card number, only the last four digits. How do I know when I am ordering on a secure server? Many browsers such as AOL will display a gold lock (closed lock) in the bottom right hand corner of the screen. When a closed gold lock appears, it is secure. Another way to know is to look at the URL box at the top of the screen, the box that tells you exactly where you are. For example, in the URL bar for our websites homepage, it will read:  http://www.aromatherapywebsite.com IMPORTANT NOTE:  regular pages such as information pages and catalog pages listing our products and company information are not secure, they don't need to be since they are only for viewing. However, once you have chosen items to purchase, placed the item into your online shopping cart, and go to Checkout, you are then transported to a SECURE server. When you have been transferred to a secure server, our shopping cart checkout for example, the URL box will always begin with:   https:// The URL address now begins with "https" - The "s"  that you now see is the indicator that you are on a secure server.  "http" = not secure "https" = secure As you "checkout" and provide your name, address, credit card number, etc., you will be on a secure server until your order is complete. Your information is always secure. Credit Card Security:  as you have read, all online transactions are fully encrypted and safe. Furthermore, we do not keep your credit card and personal information on our computer system making it impossible for "hackers/thieves" to steal your personal information. Other Concerns Some Have:  Some people don't trust online ordering regardless of how much assurance they are given. To those, here are a few reminders:  - If someone steals your credit card and buys stuff, all major credit card companies protect cardholders against fraud, sometimes subject to a maximum $50 deductible. - How do I know your company is real and will actually send me my products? - Please read our "About Us" page or give us a call for reassurance. - As a credit cardholder you have the protection of your credit card bank which acts as your advocate, you are their customer. Any online store has to be able to prove that they shipped your products AND that they were delivered to your address. If you ever order something online and it does not arrive (and assuming you are not getting any cooperation from the company you bought from), then you simply call your credit card bank, tell them what happened, and that you would like to dispute the charge. This is called a "chargeback". The online store then has to prove to your credit card bank that they delivered the goods to your address.

RUSH PROCESSING: If you need an order processed even faster you can call or email us and usually we can bump your order up to the top of the order list and get it shipped out much faster for you. Just call us or email us and we'll do rush processing for you at NO additional charge.

There are three common concerns that online shoppers have:

1)      Is it safe to order here, is my information secure?

Yes, our online shopping cart provided by Volusion Inc. is very secure. The easiest way to know is when you are actually in the shopping cart checkout process you can look at the URL address bar at the top of your screen and you will see the address begins with HTTPS://  -The letter S represents and confirms security. For those more advanced, you can view the encryption verification certificate by clicking on the security certificate icon. Lastly, not only is your information encrypted, we do not see your full credit card number, only the last four digits of your card will appear/be viewable by our staff, for example:  xxxx xxxx xxxx 1234.

2)      Is this company legitimate, are they real?

Yes, of course. AromatherapyWebsite.com is a Saidel Website that is managed by its owners and has been operating online for 8 years now. Although it is much more convenient for customers to order online, if you wish to speak with us you may call us toll free @ 1-877-781-1112. We are headquartered in Renton, Washington, and all aspects of your entire transaction from beginning to end is all done here by us, there is no outsourcing, no calling centers, no third parties, etc..

3)      How long will it really take to get my order?

We really do what we advertise! On average, orders ship out within 2 business days. Sometimes, like Monday’s after a busy weekend, orders will ship out on the second or third business day. If it's an easy order and not too busy orders can ship the same day. We ship all orders with Priority Mail which has a transit time of only 2-3 days within the continental USA. In the rare instance when there is a backorder on a particular item we will notify you by email and give you an update as well as the option to cancel. In these rare cases of backorders they are usually just an extra day or two. Lastly, when your order ships out you will receive an automated email confirming shipment of your order that will include a tracking number.

AromatherapyWebsite.com is your online source for pure Aromatherapy Essential Oils & More.